FAQ'S

What is self storage?
 
Self Storage is a relatively recent service industry in the UK. Self Storage centres have a selection of room sizes that you can hire from a locker up to the size of a tennis court or larger, short or long term. You bring your goods or possessions to the storage centre, lock them in the room and come and go as you please during opening hours. You are the only key holder. You can store almost anything unless it is perishable, live or flammable.
 
The best way to find out how Self Storage works at Irwell Self Storage is to pop down to our storage centre. If it's not convenient to drop in please don't hesitate to contact us by telephone or email.
 
Who is Irwell Self Storage?
 
Irwell Self Storage is one of the valley's largest and fastest growing self storage and office space rental companies. We pride ourselves on the friendly, expert service that we offer to all our customers.
 
How does Self Storage at Irwell Self Storage work?
 
You can store your goods or possessions from as little as a week for as long as you need. Storage rooms can be booked in advance to make sure the size you require is available on the day you need it. You can also easily switch to a smaller or larger room whilst in storage if you need to. Self storage at Irwell Self Storage is flexible, secure and hassle free, in fact it couldn’t be any easier, our one-stop-shop approach means our storage experts will deal with any problem you might have. All our people are trained to help and advise you to make sure you get the best service and value for money.
 
What kind of security is in Irwell Self Storage?
 
We take the security of your goods and possessions extremely seriously. To protect them our Self Storage centre has:
 
Staffed receptions during opening hours
Sophisticated alarm systems  
24 hour recorded CCTV 
Intruder alarms
Fire alarms
Access to our storage centre is strictly controlled. Also, you are the only one with access to your room, which is locked with a padlock owned by you.
 
Do I need my own padlock?
 
Yes, you need your own padlock to ensure that you are the sole key holder for your room and to ensure that your room is securely locked at all times. Irwell Self Storage stock full range of high security padlocks.
 
How much does it cost to store with Irwell Self Storage?
 
The price you pay is determined by the size of the room you need. As the rental charge is calculated according to the floor area of the storage room, the smaller the floor area the less you end up paying.
 
Estimating the space you need isn’t as simple and straightforward as it looks. It depends on:
 
- What you need to store
- How stackable it is
- How high the ceiling of the storage room is
- Where the storage room is located in the storage centre, generally ground floor is more expensive
- What sort of access you will need since you may want to leave a walkway through the storage room to get to your possessions.
 
We can advise you on how to stack your goods and possessions to make maximum use of the space.
 
What is the minimum rental period?

You can store for as long as you want, there is no maximum rental period. However, our introductory promotion of 50% off (for up to 8 weeks) has a minimum stay requirement of 14 days.
 
What is included in the price - are there any hidden extras?
 
The price for storage you are quoted includes VAT. You will need a padlock to secure your room and your goods will need to be insured whilst they are in storage. Please ask in store or over the phone for a quote on insurance, this will depend on the value of your goods to be stored.
 
To book a room is absolutely free with no obligation to take up storage with us
 
Do I pay weekly or monthly?

We'll invoice you on a monthly basis - the same day each calendar month you moved in on, payable in advance. 

You can also pay weekly if required.

We do not charge a reservation fee and no notice period needed.
 
How long can I stay?
 
You are welcome to stay as long as you require, from just one day upwards.
 
How quickly can I move in?

You can move in on the same day as you make your enquiry (during office opening hours) providing that you have the relevant documentation needed to complete and sign your contract. Two forms of ID are required one of which must be a photo ID (passport or driving licence, for non UK citizens a passport will be required) and a utility bill less than 3 months old. Payment of a deposit and the first invoice must be made prior to moving in. Please check with the store team.
 
What do I need to open a contract?
 
Two forms of ID are required one of which must be a photo ID (passport or driving licence); for non UK citizens a passport or UK driving licence will be required) and a utility bill less than 3 months old. Payment of a deposit and the first invoice must be made prior to moving in. Please check with the store team.
 
What kind of payment methods are available?
 
We accept credit and debit cards, which will be charged monthly.
 
Why do I need insurance?
 
Your goods must be insured whilst in storage. Irwell Self Storage offers insurance protection under our own insurance policy.
 
We always take good care of our self storage centre and make every effort to protect items being stored with us. Unfortunately there are some events which may damage your goods which are out of our control, such as a fire or flood. It is therefore standard practice for self storage companies to require their customers to adequately insure their goods for the duration of their stay.
 
Can I transfer to another room if I need more or less space?

The flexibility to change room sizes will vary depending on the type of storage contract you have agreed. This is not applicable if you have a specific term deal. Please advise the store team if you believe you may need more storage room size flexibility and they will make sure you have the correct storage contract in place. 
 
How often can I have access to my goods?
 
You can come and go as you please between 8am to 5pm, outside of these hours is by appointment.
 
How do I get my goods to you?

You have to bring your belongings to the storage centre. Irwell Self Storage centre has ample car parking and large loading/unloading areas.
 
Alternatively, we can recommend van hire with anyvan.com. Please visit their website for a quote.
 
How high are your storage rooms?

Depending upon the Irwell Self Storage store you choose the rooms range from 7 to 9 ft in height.
 
Do you have trolleys or forklifts available?
 
All stores have trolleys and pallet trucks available free of charge for customers use. We also have forklifts available in many of our stores, which can be operated on your behalf by one of our trained staff.
 
Do you offer storage for business?

Yes, we offer flexible contracts for short or long term Self Storage. There is no minimum stay.

 
Do I need to pay a security deposit?
 
Yes. Your security deposit is one month’s rent. 
 
What happens if I lose my key?

Everyone loses things from time to time and if you lose your key it’s not the end of the world. Once your identity has been confirmed, Irwell Self Storage will cut the lock from your storage room so you are able to access it immediately. It will be necessary to acquire a new lock for your room after this, so it is advised that this is only a last resort option.
 
What is the procedure for entering and exiting Irwell Self Storage premises?

Customers are required to sign in and out of the premises.

How does Irwell Self Storage verify my identity?
 
Prospective customers are required to provide 2 forms of ID one containing their photograph, such as a passport or UK driving licence and an acceptable document confirming your current address.
 
These documents allow us to check:
Full name – forenames and last name
Signature
Date of birth
Full permanent address 
 
You must provide original documents, not photocopies
 
List of acceptable photographic personal identification
UK (Channel Islands, Isle of Man or Irish) passport or EU/other nationalities passport, passports of non-EU nationals, containing UK stamps, a visa or a UK residence permit showing the immigration status of the holder in the UK (copy both parts)
UK full or provisional photo-card driving licence
A HM Forces photo ID card is acceptable but bear in mind that such cards must be surrendered upon leaving the forces so only those individuals currently in the forces will hold such a card
Student ID cards
 
List of acceptable confirmation of address documents
Recent utility bill (gas, water, electricity or phone), or a certificate from a utility supplier confirming the arrangement to pay for the services on pre-payment terms at a fixed address. More than one utility bill may be accepted if these are from two different suppliers and utility bills in joint names can be taken
Local authority tax bill (i.e. council tax)
Most recent HM Revenue & Customs tax notification (i.e. tax assessment, statement of account, notice of coding)
Financial statement (e.g. bank, building society) containing current address
Mortgage statement from a recognised lender
Local council rent card or tenancy agreement
Benefit statement, book or card; or original notification letter from Department of Work and Pensions (DWP) confirming the rights to benefit (e.g. child allowance, pension)
Insurance certificate
UK court claim form
TV licence
Company letterheads & Business cards with business addresses shown or Company registration documents
All identity verification is done face to face, never over the phone or by email, as your identity cannot be fully confirmed by these methods.
 
Photographs are taken by web cam and retained on file once your rental contract is signed. These images require full view of your face and cannot include any family or colleagues; only the person signing the contract is allowed in the image. A new web cam image will be taken with every new contract that is signed to maintain an up-to-date identification process. 
This is so that new or covering staff are able to easily identify you as Irwell Self Storage clients and maintain the overall security of the Irwell Self Storage premises for all our customers.

Can I add an additional named contact for access?

You are able to give access to your room to family/friends/colleagues but their details must be added to your contract in advance and their identity verified as above.

What documentation do I need to provide?

If Irwell Self Storage customers choose to supply their own cover, they will be required to supply a letter/policy from the insurance company specifying:
 
The sum insured
The cover start and end dates
The Irwell Self Storage address where they are storing their goods.
Irwell Self Storage customers choosing to supply their own coverage must ensure that, at a minimum, it covers the same “Insured Perils” as detailed in the Irwell Self Storage T&C’s. Irwell Self Storage will need to take a copy of your insurance policy and retain this on file with your rental agreement. These documents will need to be supplied annually to Irwell Self Storage as they expire.
 
What happens if I do not have the required documents?

If you are not able to provide the above documentation at the time of signing up to store with us, we will automatically charge you for the applicable insurance charges based upon the value you have declared. You will then have a period of 14 days to provide the required information and sign our declaration to qualify for a full refund of any insurance fees charges to date. 

What is the minimum insurance required?

All items placed in storage with us must be insured for their full replacement value on a ‘new for old’ basis.

What can the Irwell Self Storage insurance policy cover?

The Insurer will pay for any loss or damage, up to the value declared by you to Irwell Self Storage, subject to the conditions and exclusions detailed within our Information Cover Information Document. Your property is covered from the time it is placed in the self storage unit until the time it is finally removed from storage for the following perils:
 
Fire, lightening, explosion, earthquake, storm, flood, escape of water from any apparatus, theft by violent or forcible means, subsidence, riot and civil commotion, malicious damage, impact by vehicles, aircraft or aerial devices, vermin damage, collapse or partial collapse of building.
 
It is important that you insure your items for the full as new replacement value. It is your responsibility to inform Irwell Self Storage in writing if your items in storage exceed your declared value. See underinsurance conditions 5 & 6 on the Insurance Cover Information Document & Declaration.
 
Please read our Insurance Cover Information Document for a more detailed summary of the cover available.

Who are the Insurers?

Irwell Self Storage’s Customers’ Goods policy is underwritten by Royal & Sun Alliance Insurance plc. 

How do I benefit from the cover?

You are required to accept the appropriate option shown on Irwell Self Storage’s licence agreement, check that you have inserted a correct valuation for your property and to pay all charges in full.

How do I value my Goods?

In respect of Business Customers’ stock and work-in-progress, you must declare the current replacement value for all property being stored, taking into consideration the age, quality, degree of use and consequent market value of your property when calculating the settlement.
 
In respect of all other customers, you must declare the current new replacement value of all property being stored. This means the cost to replace your items with a new equivalent, not the price you paid when you purchased each item. 
 
If you are storing documents, the value declared by you must include:-

The value of the materials as stationary;
An estimated cost for the clerical labour required to reproduce or write the documents; and the costs required to reproduce any information recorded.
 
You do not need to include the value of the information contained in any documentation lost or damaged, as this is not covered.
 
Please do not ask your Irwell Self Storage for guidance about your valuation. They are not valuers, and the responsibility for declaring the value is yours.
 
Remember that you must declare and insure for the full replacement value of the goods being stored on a new for old basis or you will be underinsured. This means any claim would be subject to Underinsurance as per Clauses 5 and 6 within the Insurance Cover Information Document and any claim settlement would be proportionately reduced. For example, if you declare a value of £25,000, but your goods are actually worth £50,000, you are underinsured by 50% and all claims will be proportionately reduced. 
 
Why do I need to contact you to find out the price of your insurance?

We don’t know the true replacement value of the items that you’re storing and we can’t estimate the true replacement value to calculate the appropriate charges, so you’ll get a better idea of the cost if you contact us directly.
 
What items cannot be stored?
 
We do not permit the storage of: 
· Food or perishable goods, unless they are securely packed so that they are protected from and do not attract vermin.
· Birds, fish, animals or any other living creatures.
· Combustible or flammable materials or liquids such as gas paint, petrol, oil or cleaning solvents.
· Firearms, explosives, weapons or ammunition.
· Chemicals, radio active materials, biological agents, toxic waste, asbestos or other materials of a potentially dangerous nature.
· Any item which emits any fumes, smells or odour.
· Any illegal substance, illegal items or good illegally obtained.
· Compressed gas.
 
We always cooperate with the Police and HM Customs.